Summary
The LaunchSMS Mobile App keeps you connected with your customers and team, enabling fast, professional communication no matter where you are. This guide explains how to download the app, highlights the features available on mobile, and outlines the tools exclusive to the desktop version.
Table of Contents
1. Why Use the LaunchSMS Mobile App?
Quick responses drive trust and retention. In fact, 69% of customers base their perception of a business’s service on how fast they receive a reply. The LaunchSMS Mobile App ensures you’re able to maintain prompt, professional communication—whether you’re in the office or on the move.
Key Benefits:
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Real-Time Messaging: Respond to texts and messages on the go.
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Professional Boundaries: Keep all communications within LaunchSMS—no personal numbers required.
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Team Connectivity: Stay in sync with your team and manage customer conversations in real time.
2. Download Links
Install the LaunchSMS Mobile App for your device:
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LaunchSMS for Android (Google Play)
Note: While our Android app is in Closed Testing (Google’s rules, not ours) we will need you to email us at app-dev@launchsms.com with your Name, Company Name, and Email Address associated to your Google Play account. We’ll notify you when the app is available for download.
3. Features Available in the Mobile App
The LaunchSMS app is designed to support your key communication needs from anywhere:
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Messenger Access: Reply to SMS, email, and AI-assisted messages.
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Call Handling: Make and receive calls from your LaunchSMS number.
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Review Invites: Quickly send review requests to customers.
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Contact Management: View and update customer contact details.
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Payment Links: Send Stripe-powered payment requests and monitor completion.
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Conversation Tools: Assign chats, leave notes, and track message status.
4. Features Exclusive to the Desktop Platform
For advanced management and deeper insights, use the LaunchSMS desktop platform:
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Admin Settings: Configure user roles, company preferences, and AI behavior.
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Automations: Set up and manage campaigns and triggers.
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Third-Party Integrations: Connect LaunchSMS to platforms like Jobber, ServiceTitan, and Facebook.
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Analytics & Reporting: Review usage, message volume, response time, and team stats.
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Lead Funnels: Track conversion sources and customer journeys.
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Bulk Messaging: Send targeted campaigns to large groups of contacts.