🚀 LaunchSMS Release Notes – July 2025
We’re excited to announce a major set of updates that elevate your LaunchSMS experience with smarter integrations, better customer targeting, and enhanced workflow tools. Here’s a breakdown of everything that’s new:
🔗 BookSmart Forms – Expanded Integrations
Our BookSmart Forms just got a powerful upgrade. You can now integrate directly with your favorite field service tools to streamline appointment scheduling and lead handling.
New Integrations:
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ServiceTitan
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✅ Zipcode Lookup
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✅ Customer Lookup by Phone Number
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✅ Adjustable Capacity Planning (ACP)
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Housecall Pro
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✅ Book Jobs Directly
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✅ Customer Lookup by Phone Number
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Jobber – Simple scheduling for service professionals
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ServiceM8 – Enhanced job management
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MailChimp, ActiveCampaign, Ontraport – Full CRM & automation support
📘 View the BookSmart Forms Guide »
📢 Broadcast Messages V2
Our Broadcast Messaging tool has been redesigned from the ground up with:
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Improved performance and speed
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Better message deliverability
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Enhanced message creation and editing UI
📘 Learn More About Broadcasts »
📞 Campaigns & Additional Phone Numbers
You can now provision multiple phone numbers per account and assign them to specific campaigns.
Track your marketing effectiveness and even use campaign-specific numbers in broadcast messages!
📘 Campaign & Phone Number Setup Guide »
🧩 Custom Fields for People
Capture personalized customer data that matters most to your business. Add fields for preferences, service history, or any unique detail — all within the customer profile.
📊 New Dashboard Design
We’ve given the LaunchSMS dashboard a modern makeover!
Get cleaner layouts, easier navigation, and better access to insights that drive your success.
📈 Advanced Analytics
Now you can track performance across more channels with new visual dashboards for:
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Chat Widget Analytics – See engagement, click-through rates, and conversions
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BookSmart Form Analytics – Track views, submissions, and conversion rates
🔄 Lead Funnel View (Kanban Board)
Our new Kanban-style lead board helps you manage your sales pipeline visually.
Drag-and-drop leads across stages, from initial inquiry to closed deal — all in one view.
📱 LaunchSMS Android App – Now Live!
Access LaunchSMS on the go with our new Android app!
Reply to messages, monitor campaigns, and stay in touch with customers anytime, anywhere.
🔮 Coming Soon: Custom Audiences for Broadcasts
Get ready to target your messages with pinpoint accuracy.
Custom Audiences will allow you to create groups based on tags, activity, lead status, and more.