By connecting Jobber to LaunchSMS, you can automatically send review requests to your customers every time new jobs are completed.
How to enable this feature?
Log into the LaunchSMS admin dashboard and go to “Integrations” and select “Jobber”.
Click Connect Jobber Account
You’ll be redirected to the Jobber oAuth page asking you to grant permission to connect LaunchSMS to Jobber. Once you grant permission you’ll be connected and redirected back to the LaunchSMS Jobber integration page.
From there you will need to finish the Review setup based on the options provided by LaunchSMS.
Additional Fields that need to be configured
Duration between review delivery: You can set this to how many days you would like review requests to go out to any individual customer.
Example:
If set to 10 days and a review request goes out another review will not go out to that customer within a 10 day period regardless of how many jobs are completed for that customer.
Required Paid Invoice: If the invoice is Zero-Rated a review request survey will not go out to the customer.
Example:
A technician goes out to a customer’s home to do a warranty repair and no-charges the client. That client would not receive a review request. Choosing this will automatically grab the Jobber Private Note and create a Google Business Profile Call to Action Post. Posts with a call to action include a button. The text on the call to action button is determined by the actionType field of the Post. A link to a user-provided URL is added to the button. GBP Call to Action Link Place the link here you want to direct all Google Business Profile posts to go to. GBP Default Action Type Select the Action Type for your Google Business Profile posts
How it works
The integration removes the need for technicians to have to use the ServiceTitan app to log the job information and the LaunchSMS app to send a review survey.
Now every time a technician completes a job using the ServiceTitan app, ServiceTitan will send all of the job data to the webhook address (acquired above).LaunchSMS will then process that data, grab Job information and make another API request directly to ServiceTitan to get all of the correct Job and Customer information. LaunchSMS then uses the Customer Location information to collect location data for the SMS/email delivery of the review survey. If Google Business Profile Auto Posts is turned on each job will generate a GBP post that will be sent to your connected pr