Managing Teams in LaunchSMS is easy. LaunchSMS only has 4 types of Team Member types.
Adjusting user roles and permissions in LaunchSMS is easy below are instructions on how to do so.
Where to adjust roles for each agent
To adjust roles just navigate to Admin > Agents and click on the pencil icon of the agent you would like to adjust.
Then toggle which role you would like the agent to have
Below is break down of the roles and permissions assigned to those roles in LaunchSMS.
Company Admin
Can see ONLY the company they are assigned to and modify all of the following:
- Can view, modify, create Company Admin, and Agents
- Can view, add, modify, delete Company Info
- Can view, add, modify, delete External Review Sites & Custom Review Form Configuration
- Can view, add, modify, delete users in Team Settings
- Can view API Key
- Can create, modify Communication Widget
- Can add, modify, delete templates in SMS Templates
- Can add, modify, delete billing details in Billing
- Can view, connect third party applications in Integrations
- Can add, modify, delete emails, and phone numbers in Notifications
- Can see and respond to Messages
- Can assign themselves as well as other Company Admins or Agents to specific messages.
- Can view, and run all Reports
- Can view Dashboard
Agents, Technicians, Office Staff
Can view, modify, THEIR User Account Profile
- Can assign specific messages themselves as well as other Agents or Company Admins within their company
- Can see and respond to Messages
- Can view, and run all Reports
- Can view Dashboard
Note: Permissions for Technicians and Office will be updated in a future release