The LaunchSMS API enables seamless integration between your application and the LaunchSMS platform, facilitating efficient communication and review management. This RESTful API allows for the secure exchange of data, empowering businesses to enhance customer interactions and streamline feedback processes.
Key Features
- Sending Messages: Facilitate real-time SMS conversations between your agents and customers directly through your application.
- Sending Review Requests: Automate the dispatch of review solicitations post-service completion to gather valuable customer feedback.
API Structure
- Base URL:
https://go.launchsms.com/api/{entityType}/{endPoint}entityType: Specifies the category of entities being accessed (e.g.,users,messages,reviews).endPoint: An optional identifier for the specific entity.
Design Principles
- Explicit HTTP Methods: Utilizes standard HTTP methods (
GET,POST,PUT,DELETE) for clear interaction. - Stateless Operations: Each API call is independent, ensuring scalability and reliability.
- Intuitive URI Structure: Organized in a directory-like hierarchy for straightforward navigation.
- JSON Data Format: Employs JSON for data interchange, ensuring compatibility and ease of use.
Common Use Cases
-
Sending Messages:
- Scenario: Enable customers to initiate SMS conversations with your company through various platforms.
- Implementation: Integrate the API to collect customer details (e.g., phone number, name, message) and facilitate two-way SMS communication via your application.
-
Sending Review Requests:
- Scenario: After completing a service, prompt customers to provide feedback to assess satisfaction levels.
- Implementation: Use the API to automatically send surveys or review requests post-service, aiding in customer retention and service quality improvement.