Nexus AI Co-Pilot Documentation
Overview
Nexus AI Co-Pilot is an advanced AI-powered assistant designed to streamline and enhance customer interactions and service management. Nexus AI Co-Pilot automates scheduling, customer communication, and more. Nexus Co-Pilot is designed to work side-by-side with your customer service teams to assist them gathering relevant customer information and providing guidance, solutions and scheduling.
Features
- Automated Conversations: Nexus AI Co-Pilot interacts with your customers in a human-like tone making sure your customers are taken care of.
- Personalized Messaging: Crafts and sends personalized marketing messages to customers.
- User Data Capture: Captures and processes user information seamlessly, enhancing customer data management.
Prerequisites
- Before access the Nexus AI trainer, please make sure that the app is enabled for you and that you have access.
- Make sure you have completely setup the Nexus AI Trainer.
Accessing and Enabling the Nexus AI Co-Pilot
To access the Nexus AI Trainer, please follow these steps:
Accessing and Enabling the Nexus AI
To access Nexus AI, please follow these steps:
- After logging in as an Admin, click on the cog on the upper right hand.
- Navigate to Communication > Autoresponder
- Locate the Nexus Co-Pilot toggle
Human Intervention System
Overview
The Human Intervention System (HIS) is a critical component of the Nexus AI Co-Pilot designed to enhance the reliability and accuracy of AI-driven interactions. It ensures that complex or sensitive tasks can be reviewed and managed by a human agent, providing an additional layer of oversight and quality control.
Key Features
- Real-Time Monitoring:
- Enables real-time monitoring of AI interactions, allowing human agents to step in when necessary.
- Intervention Triggers:
- Define specific conditions or scenarios where human intervention is required, such as ambiguous customer requests or potential service issues.
- Audit Trails:
- Maintain detailed logs of AI and human interactions for transparency and compliance purposes.
** Note the HIS system is only enabled when Co-Pilot is running **
Example of what the HIS system looks like:
