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Release Notes LSMS-8

๐Ÿš€ LaunchSMS Release Notes โ€“ July 2025

Weโ€™re excited to announce a major set of updates that elevate your LaunchSMS experience with smarter integrations, better customer targeting, and enhanced workflow tools. Here’s a breakdown of everything that’s new:


๐Ÿ”— BookSmart Forms โ€“ Expanded Integrations

Our BookSmart Forms just got a powerful upgrade. You can now integrate directly with your favorite field service tools to streamline appointment scheduling and lead handling.

New Integrations:

  • ServiceTitan

    • โœ… Zipcode Lookup

    • โœ… Customer Lookup by Phone Number

    • โœ… Adjustable Capacity Planning (ACP)

  • Housecall Pro

    • โœ… Book Jobs Directly

    • โœ… Customer Lookup by Phone Number

  • Jobber โ€“ Simple scheduling for service professionals

  • ServiceM8 โ€“ Enhanced job management

  • MailChimp, ActiveCampaign, Ontraport โ€“ Full CRM & automation support

๐Ÿ“˜ View the BookSmart Forms Guide ยป


๐Ÿ“ข Broadcast Messages V2

Our Broadcast Messaging tool has been redesigned from the ground up with:

  • Improved performance and speed

  • Better message deliverability

  • Enhanced message creation and editing UI

๐Ÿ“˜ Learn More About Broadcasts ยป


๐Ÿ“ž Campaigns & Additional Phone Numbers

You can now provision multiple phone numbers per account and assign them to specific campaigns.
Track your marketing effectiveness and even use campaign-specific numbers in broadcast messages!

๐Ÿ“˜ Campaign & Phone Number Setup Guide ยป


๐Ÿงฉ Custom Fields for People

Capture personalized customer data that matters most to your business. Add fields for preferences, service history, or any unique detail โ€” all within the customer profile.

๐Ÿ“˜ Custom Fields Overview ยป


๐Ÿ“Š New Dashboard Design

Weโ€™ve given the LaunchSMS dashboard a modern makeover!
Get cleaner layouts, easier navigation, and better access to insights that drive your success.


๐Ÿ“ˆ Advanced Analytics

Now you can track performance across more channels with new visual dashboards for:

  • Chat Widget Analytics โ€“ See engagement, click-through rates, and conversions

  • BookSmart Form Analytics โ€“ Track views, submissions, and conversion rates


๐Ÿ”„ Lead Funnel View (Kanban Board)

Our new Kanban-style lead board helps you manage your sales pipeline visually.
Drag-and-drop leads across stages, from initial inquiry to closed deal โ€” all in one view.


๐Ÿ“ฑ LaunchSMS Android App โ€“ Now Live!

Access LaunchSMS on the go with our new Android app!
Reply to messages, monitor campaigns, and stay in touch with customers anytime, anywhere.


๐Ÿ”ฎ Coming Soon: Custom Audiences for Broadcasts

Get ready to target your messages with pinpoint accuracy.
Custom Audiences will allow you to create groups based on tags, activity, lead status, and more.

๐Ÿ“˜ Coming Soon โ€“ Learn about Custom Audiences ยป

Updated on August 4, 2025
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