Use this guide to remove the LaunchSMS webchat bubble from a website.
What You Are Removing
Most LaunchSMS chat installs use a script like this:
<script id="chatBT" chatKey="YOUR_CHAT_KEY" src="https://go.launchsms.com/js/communication.js" type="text/javascript" defer></script>
Older or custom installs may still use the same id="chatBT" and communication.js file, but load it from a different domain.
What To Search For
Search the website code, CMS, theme files, custom code fields, or tag manager for any of these:
id="chatBT"chatBTcommunication.jsgo.launchsms.com/js/communication.jschatKey=LaunchSMS
How To Remove It
Delete the full LaunchSMS chat <script> tag wherever it is installed.
Common places to check:
- website header or footer code
- global custom code / custom HTML sections
- theme settings
- page builder custom code blocks
- Google Tag Manager custom HTML tags
- WordPress theme files such as
header.php,footer.php, or a code-injection plugin
If it was installed through Google Tag Manager, pause or delete the tag and publish the container.
Typical Removal Steps
- Open the website admin, theme, or tag manager where the script was added.
- Search for
chatBTorcommunication.js. - Remove the full LaunchSMS chat script tag.
- Save or publish the change.
- Clear any website cache, CDN cache, and browser cache.
- Reload the site in an incognito window and confirm the chat bubble is gone.
If The Chat Bubble Still Shows
Usually this means the script exists in more than one place.
Check for:
- the same script installed in both the site code and Google Tag Manager
- a cached version of the site
- a hardcoded script inside the theme
- a website builder global footer/header injection setting
Use browser developer tools and inspect the page source for chatBT or communication.js to find the remaining copy.
Verification
The removal is complete when:
- the LaunchSMS chat bubble no longer appears
- page source no longer contains
chatBTorcommunication.js - no LaunchSMS chat script request appears in the browser network tab