SMS Broadcast System

Table of Contents

1. Introduction
2. What’s New
3. Getting Started
4. Creating Broadcasts
5. Managing Broadcasts
6. Analytics & Reporting
7. Advanced Features
8. Troubleshooting
9. Migration Guide

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Introduction

The new SMS Broadcast system is a powerful, centralized platform for managing bulk SMS campaigns. Unlike the previous system where each message was handled independently, this new system groups all messages under a single broadcast entity, giving you complete control over your campaigns.

Key Benefits

• Edit active broadcasts and apply changes to all pending messages
• Pause, resume, or cancel broadcasts at any time
• Advanced analytics with delivery tracking and performance metrics
• Better scheduling with timezone support
• Centralized management of all broadcast activities

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What’s New

🎯 Centralized Control

• Before: Each SMS was independent – no way to edit or stop active campaigns
• Now: All messages belong to a broadcast – edit once, update all pending messages

⏸️ Broadcast Controls

• Pause/Resume: Stop and restart broadcasts as needed
• Cancel: Stop all pending messages instantly
• Edit: Modify message content and it applies to all unsent messages

📊 Enhanced Analytics

• Real-time delivery tracking
• Carrier performance analysis
• Delivery rate calculations
• Cost tracking and optimization
• Performance comparisons

🕒 Smart Scheduling

• Proper timezone handling
• Optimal send time recommendations
• Business hours validation
• Holiday awareness

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Getting Started

Accessing the New System

1. Navigate to Broadcasts
   • Look for “Broadcasts (New System)” in your main navigation
   • Or go directly to /broadcasts in your dashboard
2. Dashboard Overview
   • 
   • View your broadcast statistics
   • See recent broadcast activity
   • Quick access to create new broadcasts

Dashboard Elements

Statistics Cards:

• Total Broadcasts: Number of broadcasts created
• Active Broadcasts: Currently sending or scheduled
• Messages Sent: Total messages across all broadcasts
• Average Delivery Rate: Overall performance metric
• SMS Credits: Displays amount of SMS Credits available for the month

Recent Broadcasts:

• Quick view of your latest 5 broadcasts
• Status indicators and basic metrics
• Direct links to manage each broadcast

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Migration Guide

For Existing Users

Key Differences from Old System

Feature	Old System	New System
Editing Active Campaigns	❌ Not possible	✅ Edit pending messages
Stopping Campaigns	❌ No control	✅ Pause/Cancel anytime
Analytics	Basic delivery stats	Comprehensive analytics
Scheduling	Limited options	Advanced timezone support
Message Management	Individual SMS records	Grouped under broadcasts

Transitioning Your Workflows

Step 1: Familiarize Yourself

• Explore the new dashboard
• Create a test broadcast with a small audience
• Review the analytics features

Step 2: Update Your Processes

• Plan broadcasts using the new scheduling features
• Take advantage of template saving
• Use analytics to optimize performance

Step 3: Train Your Team

• Share this documentation with team members
• Practice creating and managing broadcasts
• Establish new approval workflows if needed

Both Systems Available

• Old system remains accessible during transition
• Historical data stays in the original system
• No rush to migrate – use new system for new campaigns

Best Practices for Migration

1. Start Small: Begin with less critical campaigns
2. Compare Results: Run parallel campaigns to compare performance
3. Update Processes: Revise your campaign workflows
4. Train Users: Ensure team understands new features
5. Gradual Transition: Move to new system at your own pace