Enhancing your online reputation is crucial for business growth. By directing satisfied customers to leave reviews on external platforms, you can boost credibility and attract new clients. Follow this step-by-step guide to add external review sites within the LaunchSMS platform.
Step 1: Access the External Review Sites Section
- Log in to your LaunchSMS account.
- Navigate to the Dashboard.
- From the main menu, select
Settings
>External Review Sites
.
Step 2: Add a New Review Site
- Click on the
Add Review Site
button located at the top-right corner. - A modal window titled
Add a Review Site
will appear.
Step 3: Fill in the Review Site Details
-
Select the Review Platform:
- Click on the dropdown menu labeled
Review Site
. - Choose the desired platform (e.g., Google, Yelp, Facebook) from the list.
- Click on the dropdown menu labeled
-
Enter Your Company’s Review Page URL:
- In the
Site URL
field, input the direct link to your company’s review page on the selected platform.
- In the
-
Preview the Site Logo:
- Upon selecting a platform, its logo will display on the right side of the modal for confirmation.
Step 4: Save the Review Site
- Review the entered information for accuracy.
- Click the
Save
button to add the review site to your list.
Step 5: Manage Existing Review Sites
-
View Added Sites:
- The
External Review Sites
page displays a table of all added platforms, including columns forSite
,Site URL
, andAction
.
- The
-
Edit a Review Site:
- Click the
Edit
icon next to the site you wish to modify. - Update the necessary information in the modal window.
- Click
Save
to apply changes.
- Click the
-
Delete a Review Site:
- Click the
Delete
icon next to the site you want to remove. - Confirm the deletion when prompted.
- Click the
Additional Tips
- Ensure URLs are Accurate: Double-check that the
Site URL
directs customers to the correct review page. - Regularly Update Your List: Add new platforms as your business expands its online presence.
- Customize Review Requests: Utilize the
Review Form Configuration
to tailor how review requests are presented to customers.
By effectively managing your external review sites within LaunchSMS, you can streamline the process for customers to leave positive feedback, thereby enhancing your online reputation.