The LaunchSMS mobile app takes your customer engagement on the go. Send review requests and communicate with your customers when you are not in the office. Navigating the mobile app is a breeze:
The Review Request Screen
Requesting a review from a customer can be done from this screen. Simply get the user’s name, phone number, and email address, then include a quick message or use a Quick SMS Template and send a review to your customer.
The Messages Screen
Incoming customer messages are managed on this screen. Agents and Company Admins can see every message that has come through and communicate with each customer directly from the app.
Quick SMS Templates
Quick SMS Templates can be used when sending a Review Request as well as when sending a customer a message. If you are on the Review Request screen you can view the Quick SMS Templates by pressing the “Templates” button. If you are on the Messages screen you can view Quick SMS Templates by pressing the “+” icon in the message bar.
Profile Screen
This screen shows basic information about the Agent or Company Admin currently logged into the app. They can also use this screen to log off the app as well.
Reviews Screen
This screen shows a list of the most recent reviews received for a company. App users can see reviews, respond to reviews, and view responses to reviews.
Review Response Screen
This screen shows a single review given by a customer and a response by someone in the company or organization.
Review Respond Screen
This screen shows a single review given by a customer and a text field for an app user to response to the customer’s review.
