How to connect Google Business Profile

Overview

The Google Business Profile (GBP) integration allows you to connect your Google Business Profile to LaunchSMS. With this integration, you can:

• Automatically send review requests when a job is marked as complete.

• View and respond to customer reviews directly from your LaunchSMS dashboard.

• Post job summaries to your Google Business Profile for better engagement.

Connecting Your Google Account

Step 1: Access the Google Integration Page

1. Log in to your LaunchSMS account.

2. Navigate to Integrations from the main menu.

3. Click on Google Business Profile.

Step 2: Authenticate Your Google Account

1. If you haven’t connected your Google account yet, click on the Connect New Google Account button.

1. You will be redirected to Google to log in and authorize the connection.

1. Once authenticated, you will be redirected back to LaunchSMS.

Step 3: Select a Google Account

1. After connecting your Google account, a dropdown will appear showing available Google Business accounts.

1. Select the account you want to integrate.

Managing Locations

Adding a Location

1. Select your connected Google account.

1. Use the Search for Location box to find your business location by name.

1. Click Search Locations to find matching locations.

2. Select the correct location from the results.

3. The location will be added to your selected locations list.

1. Click Save Location to confirm the integration.

Viewing Connected Locations

• Your connected locations will be displayed in a list.

• Each location will show the Business Name, Address, Review URL, and Maps URL.

Removing a Location

1. Locate the business location in the Connected Locations section.

2. Click the Delete Location button.

3. Confirm the deletion when prompted.

4. The location will be removed from your integration.

Fetching Reviews

• Once your Google Business Profile is connected, reviews will automatically sync.

• If more reviews are available, a message will appear prompting you to fetch more.

• Click Fetch More Reviews to load additional reviews.

Troubleshooting

Unable to Find Google Business Account

• Ensure you are using the correct Google account.

• Verify that your business is properly listed in Google Business Profile.

Reviews Not Syncing

• Confirm that your Google account is still connected.

• Click Fetch More Reviews if prompted.

• Check your Google Business Profile settings for API access.

Location Not Found

• Try searching with a partial business name.

• Ensure that the Google Business Profile is correctly set up.