Overview
The Google Business Profile (GBP) integration allows you to connect your Google Business Profile to LaunchSMS. With this integration, you can:
- Automatically send review requests when a job is marked as complete.
- View and respond to customer reviews directly from your LaunchSMS dashboard.
- Post job summaries to your Google Business Profile for better engagement.
Connecting Google Business Profiles with Launch365
Objective
This SOP outlines the steps to connect Google Business Profiles (GBP) with Launch365, ensuring proper access and integration for managing business analytics and reviews.
Key Steps
Step 1: Verify Account Access 0:12
- Ensure you are logged into the correct account within Launch365.
- Confirm that you have administrator or manager access to your Google Business Profile account.
Step 2: Navigate to Integration Partners 0:36
- Go to the Integration Partners section in Launch365.
- Locate the Google Business Profile card.
Step 3: Setup Integration 0:45
- Click on 'Setup Integration'.
- Review the details about what the integration offers.
Step 4: Connect to Google Business Account 0:59
- Click on 'Connect to your new Google Business account'.
- Select the GBP account you wish to connect.
Step 5: Complete Google OAuth Steps 1:10
- Follow the Google OAuth steps to authorize the connection.
Step 6: Select Parent Account 1:26
- Choose the parent account that holds the GBP account.
Step 7: Search for GBP Account 1:33
- Use the search function to find the GBP account you want to connect (e.g., 'Trenchless Innovations').
Step 8: Assign Multiple Locations (if applicable) 2:00
- If there are multiple locations, search for additional GBP accounts and select them as needed.
Step 9: Complete Integration 2:22
- Wait for the integration to complete, which may take a few seconds as it imports existing reviews.
Step 10: Access Analytics and Reviews 2:48
- Click on 'View Analytics Dashboard' to see GBP analytics.
- Click on 'Reviews' to manage and respond to reviews.
Cautionary Notes
- Ensure you have the correct permissions before starting the integration process.
- Double-check the GBP account selected to avoid linking the wrong account.
Tips for Efficiency
- Familiarize yourself with the Launch365 interface to navigate quickly.
- Keep your Google Business Profile information updated to ensure smooth integration.
Fetching Reviews
- Once your Google Business Profile is connected, reviews will automatically sync.
- If more reviews are available, a message will appear prompting you to fetch more.
- Click Fetch More Reviews to load additional reviews.
Troubleshooting
Unable to Find Google Business Account
- Ensure you are using the correct Google account.
- Verify that your business is properly listed in Google Business Profile.
Reviews Not Syncing
- Confirm that your Google account is still connected.
- Click Fetch More Reviews if prompted.
- Check your Google Business Profile settings for API access.
Location Not Found
- Try searching with a partial business name.
- Ensure that the Google Business Profile is correctly set up.