Using Quick SMS Templates in LaunchSMS can save your agents time and promote consistent communication with your customers.
It’s very easy to create new SMS templates in LaunchSMS. In the settings page navigate to Messenger > SMS Templates in the menu. Once there, select “Add SMS template” in the upper right of the page.
This will open an editor that allows you to build a new template.
Using variables inside Quick SMS Templates
Using variables in Quick SMS Templates is a great way to personalize your templates.
Variables will allow agents to address customers by name, personalize templates with the agent’s name. You can include your company name and phone number in the templates as well. Below is a list of available variables:
- {{contactname}} – This variable is used to place the customer’s name in a message
- {{companyname}} – This variable is used to place the company’s name in a message
- {{companynumber}} – This variable is used to place the company’s phone number in a message
- {{companysmsnumber}} – This variable is used to place the company’s LaunchSMS SMS number in a message
- {{companyaddress}} – This variable is used to place the company’s address in a message
- {{agentname}} – This variable is used to place the agent’s name in a message
