Manage your communication from one place no matter where your users come from.
LaunchSMS is an omnichannel communication platform that allows companies to receive messages from virtually anywhere. Whether your customers are coming from Facebook Messenger, Instagram, your own website, and more, you can take control of the message in one place using LaunchSMS.
What are Messenger Channels?
LaunchSMS Messenger Channels allow users to identify where customers are contacting them from. For example, a customer contacting a company using Facebook Messenger can be identified in the LaunchSMS Messenger as:
Messenger Channels are identified by the icon used on the incoming chat lead.
What Messenger Channels are available?
Although you can use virtually any channel (using the LaunchSMS API), we specifically look for the following channels:
Web Form – Typically used to identify leads that come from form fills on their website
Facebook Messenger – Used to identify leads that come from Facebook Messenger
Facebook Ads – Used to identify leads that come from Facebook Ads
Web Chat Widget – Used to identify leads that come from the LaunchSMS Widget
Angi Leads – Used to identify leads that come from Angi
Google Ads – Used to identify leads that come from Google Ads
Pay special attention to the letter case used in each channel. They will need to match what is above to work effectively.