| About this release This release includes updates to Archived message functionality, improvements to customer tags, and CRM functionality. New additions include FAQ chat buttons and a redesign to message chat on the desktop application. |
New
Multi Delete/Archive functionality added to Messenger.
FAQs added to WebChat
The messenger chat box has been redesigned to make room for future functionality
Improvements
Customer Tags added to People Tab
Messenger chat box now includes the names of special functionality icons
Fixes
Customer Tags are now appearing in Archived Messages
Lead Disposition is now appearing in Archived Messages
Archived messages are no longer appearing in Read section of the iOS and Android app